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             Terms and Conditions 

                   Rooh & Roast


Last updated: 3/06/2025

Welcome to Rooh & Roast! By using our website, purchasing our products, or interacting with us in any way, you agree to the following Terms and Conditions. Please read them carefully before proceeding.

1. Company Overview

Rooh & Roast is a partnership firm based in Nagpur, Maharashtra, India. We proudly source our coffee from Chikmagalur, Karnataka, known for its rich coffee heritage.

2. Products and Orders

  • All products listed are subject to availability.

  • Product descriptions, pricing, and availability are subject to change without prior notice.

  • An order is considered confirmed once full payment is received and acknowledged by us.

3. Payments

  • We accept UPI, credit/debit cards, net banking, and other approved digital payments.

  • All prices are in INR and inclusive of applicable taxes unless mentioned otherwise.

4. Shipping and Delivery

  • Orders are typically processed and dispatched within 2–5 business days.

  • Delivery times may vary based on location and courier services.

  • Shipping charges (if applicable) will be calculated and shown at checkout.

5. Return & Refund Policy

  • Returns are accepted only for damaged or incorrect items, and must be reported within 3 days of delivery.

  • Email us at help.roohandroast@gmail..com with your order number and clear pictures of the issue.

  • If approved, refunds will be processed to the original payment method within 7 working days.

6. Intellectual Property

  • All brand elements, including the Rooh & Roast logo, packaging design, and website content, are owned by the company.

  • Any unauthorised use or reproduction is strictly prohibited and may result in legal action.

7. User Conduct

  • Users agree not to misuse our website, publish false reviews, or engage in fraudulent transactions.

  • You may not use our products for illegal or unauthorised purposes.

8. Limitation of Liability

Rooh & Roast shall not be liable for:

  • Delays or non-performance due to events beyond our control (e.g., natural disasters, courier delays).

  • Any indirect or incidental damages arising from the use of our products.

9. Data Privacy

We collect only essential customer data for order processing and communication. We do not sell or share your data with third parties. Read our full [Privacy Policy] for details.

10. Modifications to Terms

We may update these Terms and Conditions periodically. Continued use of our services implies acceptance of any changes.

11. Governing Law

These Terms are governed by the laws of India. Any legal matters shall fall under the jurisdiction of Nagpur, Maharashtra.



Contact Us

For any queries, feedback, or complaints, reach out to us:

Rooh & Roast

Nagpur, Maharashtra, India

Email: help.roohandroast@gmail.com]

Phone: +91- 9980895624